TECHNICAL REQUIREMENTS
Internet access.
We recommend using the following browsers: Google Chrome (you can install it by visiting https://www.google.com/chrome/) or Internet Explorer, version 9 or higher.
IMPORTANT INFORMATION
To access the Reports Portal, click the “Enter the Portal” icon located in the upper right corner or go to https://servicios.ocs.pr.gov. In the Portal, you will find the user manual with step-by-step instructions to complete the required reports. If your license is for Producer, Agent, or Authorized Representative, you must complete the Annual Business Report and the Annual Employment Report. However, if you had a provisional license or were an authorized person during the year, you do not need to complete the reports.
Remember, the deadline is March 31.
If you do not complete your reports on or before that date, you may be subject to fines and may not be able to renew your license.
COMMON SITUATIONS
Forgot your username
Your username is your license number. If your license number contains zeros before the number (leading zeros), avoid using them. If your license or username is blocked, you must contact the Office of the Insurance Commissioner at (787) 304-8686 or toll-free at 1 (888) 722-8686. Remember to have the following information: name, license number issued by the OCS, and a brief description of the problem.
Forgot your password
To regain access to the Reports Portal, enter your username and select the “Forgot My Password” option. You will then receive an email with the temporary password to the email address registered in the Reports Portal. The email address used and registered in the Portal is the one provided, under your profile, in the “State Based System” or SBS, by its English acronym. See Circular Letter CC-2013-1845-SR. If you continue to experience problems accessing the Portal, you must contact the Office of the Insurance Commissioner at (787) 304-8686 or toll-free at 1 (888) 722-8686. Remember to have the following information: name, license number issued by the OCS, and a brief description of the problem.
Mathematical Error
Be sure to complete the Income and Business Volume Detail; the totals in both tables must match.
Commissions Paid to Third Parties Must Match
If you did not pay commissions to a third party, do not complete the third table; otherwise, you will have a mathematical error.
